Shipping policy
COOKIE YAY SHIPPING & DELIVERY POLICY
Last Updated: August 7, 2026
Thank you for choosing Cookie YAY. We carefully prepare and package our products to arrive as fresh and delicious as reasonably possible. Because our products are food items, certain shipping, delivery, return, and replacement limitations apply.
ORDER PROCESSING
Orders require processing and preparation time before shipment. Processing times shown on our website are estimates and may vary based on order size, product availability, customization, holidays, weather, and order volume.
Shipping or transit time begins after your order has been prepared and transferred to the carrier. Processing time and shipping time are not the same.
Large, corporate, customized, event, and bulk orders may require additional production time. Please contact Cookie YAY before ordering if your purchase is needed for a specific event or deadline.
SHIPPING & ESTIMATED DELIVERY
Available shipping methods, rates, and estimated delivery times are displayed at checkout when applicable.
All delivery dates and transit times are estimates unless Cookie YAY expressly agrees in writing to a guaranteed delivery date.
Once an order has been transferred to a third-party shipping carrier, circumstances outside Cookie YAY’s reasonable control may affect delivery. These may include weather, carrier delays, transportation disruptions, incorrect or incomplete addresses, access restrictions, natural disasters, government actions, labor disruptions, or other unforeseen events.
Cookie YAY cannot guarantee the performance of third-party carriers.
For time-sensitive orders, we strongly recommend selecting an expedited shipping option when available and allowing additional time before your event.
EVENT & GIFT ORDERS
If cookies are intended for a meeting, conference, birthday, employee appreciation event, corporate event, holiday, wedding, or other date-specific occasion, customers should schedule delivery with sufficient time before the event.
Providing Cookie YAY with an event date does not, by itself, constitute a guarantee that the order will arrive on that date.
Please contact us before placing a time-sensitive order if delivery by a particular date is essential.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, floor, company, department, or other information necessary for successful delivery.
Please review your address carefully before submitting your order.
If you discover an address error, contact us immediately. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered production, fulfillment, or carrier possession.
Cookie YAY is not responsible for delivery failures, delays, additional carrier charges, or lost packages resulting from incorrect, incomplete, or outdated information supplied by the customer.
If an order is returned to Cookie YAY because of an incorrect or incomplete address, refusal, failed delivery attempt, or other circumstance outside our reasonable control, additional shipping and/or replacement charges may apply.
PACKAGE TRACKING
When tracking is available, tracking information will be provided after shipment.
A carrier’s tracking information is controlled by the carrier and may occasionally be delayed or inaccurate. Customers should use the tracking information provided to monitor their shipment and make arrangements to receive the package promptly.
DELIVERED PACKAGES
When carrier tracking shows an order as delivered, customers should first check the delivery location, household members, building staff, mailroom, reception area, neighbors, and other locations where the carrier may have left the package.
Please contact Cookie YAY promptly if you cannot locate a package shown as delivered. We will make reasonable efforts to assist with available carrier information or claims procedures.
A carrier’s “delivered” status does not automatically determine whether a customer is or is not eligible for assistance. Cookie YAY will evaluate reported delivery problems based on the circumstances and available information.
WEATHER, HEAT & PERISHABLE PRODUCTS
Cookie YAY products are food products and may be affected by heat, humidity, freezing temperatures, prolonged transit, or exposure after delivery.
Chocolate, icing, fillings, toppings, and other ingredients may soften, melt, shift, or otherwise change appearance during warm-weather transportation. Such cosmetic changes do not necessarily mean that the product is unsafe or defective.
Customers are responsible for retrieving packages promptly after delivery and storing products appropriately.
When conditions warrant, Cookie YAY may delay shipment, recommend expedited shipping, modify available shipping methods, or take other reasonable measures intended to protect product quality.
DAMAGED OR INCORRECT ORDERS
We take great care when preparing and packaging orders.
If your order arrives materially damaged, contains the wrong product, or appears to have been affected by a fulfillment error, please contact Cookie YAY as soon as reasonably possible after delivery.
Please provide:
- your order number;
- a description of the issue;
- photographs of the shipping package and label;
- photographs of the affected product and packaging; and
- any other information reasonably necessary for us to evaluate the issue.
Please do not discard the product or shipping packaging until we have had an opportunity to review your claim, as photographs or packaging may be required for a carrier claim.
When Cookie YAY determines that an order was materially damaged in transit or incorrectly fulfilled, we may, as appropriate, provide a replacement, store credit, refund, or other reasonable resolution.
FOOD SAFETY & TAMPERING
Do not consume a product if the packaging appears to have been opened, materially damaged, contaminated, or tampered with, or if you otherwise reasonably believe the product may be unsafe.
Contact Cookie YAY promptly and retain the product and packaging while we evaluate the matter.
RETURNS
Because Cookie YAY sells food products, we generally cannot accept physical returns of food products once they have shipped or been delivered.
Please do not mail or return food products to Cookie YAY without prior authorization.
This does not limit any rights or remedies that cannot legally be waived under applicable law.
ORDER CANCELLATIONS & CHANGES
Because products may be baked, prepared, packaged, customized, or purchased specifically for an order, cancellation or modification requests should be submitted as soon as possible.
We will make reasonable efforts to accommodate requests received before production begins, but we cannot guarantee cancellation or modification after an order has entered production or fulfillment.
Customized, personalized, large-volume, or special-order purchases may be non-cancellable once production or procurement has begun.
SHIPPING CHARGES
Shipping charges are calculated or displayed at checkout based on the available shipping method and other applicable factors.
Original shipping charges may be non-refundable except where required by law or where Cookie YAY determines that a refund is appropriate because of our error.
Additional charges resulting from customer-requested address changes, reshipment, failed delivery, or other circumstances outside Cookie YAY’s reasonable control may be the customer’s responsibility.
LOCAL DELIVERY & PICKUP
Local delivery and pickup options may be offered for eligible orders and locations.
Customers selecting pickup are responsible for collecting their orders within the communicated pickup window. Customers selecting local delivery are responsible for providing accurate delivery and contact information and, where applicable, ensuring reasonable access to the delivery location.
Additional instructions or conditions displayed at checkout or communicated for a particular pickup or delivery order will also apply.
CORPORATE & MULTI-ADDRESS ORDERS
Corporate gifting, bulk shipments, and orders shipped to multiple recipients may be subject to separate shipping charges, production schedules, address-verification requirements, and fulfillment terms.
The purchaser is responsible for providing accurate recipient information.
For large or time-sensitive corporate orders, Cookie YAY may provide a separate written proposal, invoice, statement of work, or order agreement. If those written terms expressly conflict with this general Shipping & Delivery Policy, the specific written terms for that order will control.
ALLERGIES & DIETARY INFORMATION
Shipping does not change the allergen or dietary information applicable to our products.
Customers and gift purchasers are responsible for reviewing applicable ingredient and allergen information before ordering and, when sending gifts, for considering the recipient’s dietary needs and allergies.
Please contact Cookie YAY with product-specific questions before ordering.
FRAUD & ORDER VERIFICATION
To protect customers and Cookie YAY, we reserve the right to request reasonable verification of an order, billing information, shipping information, or purchaser identity before fulfillment when an order is flagged for potential fraud or presents unusual circumstances.
We may delay or cancel an order when reasonably necessary to address suspected fraud, payment problems, or security concerns, subject to applicable law.
QUESTIONS OR SHIPPING PROBLEMS
If you have a question about an order, please contact us and include your order number:
Cookie YAY LLC
Email: hello@CookieYAY.com
Website: CookieYAY.com
We want every Cookie YAY order to be handled with care and will make reasonable efforts to resolve legitimate fulfillment and shipping concerns fairly.